Our People Profile

We are in the Mother & Child Space and the nature of our clientele requires us to select the best quality people and train them, so that they can engage with our customers, understand their needs and delight them. Empathy is a key trait that we look for in people. Our staff builds extraordinary relationships with customers, which creates customer loyalty to the Store and the Brand. Each store staff also serves as a coach to the customers. And the many instances that our staff have walked the extra mile and attended to our customers at any hour of the day or night is an indicator that customer centricity is now an integrated with our DNA – it is who we are. Our staff is not just Mom & Me staff – their role has now expanded to beyond the stores – they become a part of our customers’ lives and families.

Empowering women - Mahindra Retail is proud to be the industry leader in driving a healthy gender ratio in stores. 40% of our staff are women and they vote us as a safe place to work!

Hire for Attitude, Train for skills

We hire people not just from the retail background, but from diverse backgrounds like service, hospitality, education & teaching, nursing etc. and we look for customer-centric mindset.

What we look for in our staff:
Empathy
Customer orientation
Living Mahindra Rise pillars – Accepting No Limits, Driving Positive Change & Alternative Thinking

Our staff are specially trained in to cater to all our customer’s needs while on the journey of motherhood. Intensive training is provided on empathy, pregnancy and motherhood, needs of mothers in different life stages, product knowledge and customer service skills. Our staff delivers the last mile and it is extremely critical that they are the guides for our customers. Consumer insights have confirmed the need for a solution based approach in our offering and service. With our Solution Based Training, the focus is now on educating our staff on not just product categories, but how, depending on the lifestage of the customer, they can guide them to a complete solution. We give them what they want, before they ask for it. Our extensive 200 hours on-boarding program called Grand Prix ensures that our staff is equipped not just with the classroom training, but on the job learning as well.
Mom & Me is every mother’s Birthright!

2nd Innings

Who says life does not give you a 2nd Chance??

What do a 60 yr+ grandfather, a 32 year old mother of two and a 50 year old ex-business woman have in common?

They are all parenting advisors or super moms and dads, with Mahindra Retail. And in each of these cases and many more, Mahindra Retail has provided these people with a new means of livelihood.

Mahindra Retail provides 2nd career options for all those moms and dads who believed that their professional career as they knew it had come to an end. This could be because of a career break or retirement. People who had taken a sabbatical or have retired from active duty are all eligible for a shinning new innings. So are people who have never had a professional career earlier.

“After working in a BPO, I took a break for an year. I was skeptical about getting a good opportunity after this career gap. But I am thankful to Mahindra Retail for this terrific opportunity. I am also very proud to be a SuperMom as I am able to help and advice many first time moms who are in a nuclear families and don’t have someone to guide them. This job is not just my livelihood – This has changed my identity as an individual and boosted my self confidence!

- Rashmi Sharma- Ambience Mall, Gurgaon

I feel great in my 2nd innings. Mom & Me has now become like my family and the sense of belonging and togetherness is great, with everyone addressing me as ‘Dad’. I am forever young at heart and thank Mom & Me for not looking at my date of birth on paper, but recognising the person inside of me who wants to keep working and keep himself engaged, while also contributing to the organsiation.”

- Ganapathy P.S., SuperDad, JP Nagar- Bangalore

“Our customers are going through an very important cycle of their life - and they need someone who can guide them - they trust me and I love it when customers come in searching for me, asking, ‘Where is your Super Mom Mallika?’. Thank you Mahindra Retail for choosing me as a Super Mom and letting me play a shining 2nd innings.”

- Mallika, SuperMom, Mantri Mall- Bangalore